Website Terms and Conditions

General

These terms and conditions apply to the use of this website, and in accessing or using or browsing this website and/or purchasing goods and/or services from this website, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using this website.

For the purposes of these terms and conditions, "this website" shall mean www.terraviva.nz.

Any reference to “Terra Viva”, "we", "our" or "us" in these terms and conditions shall mean Terra Viva Home and Garden Limited or Terra Viva Café Limited.

Our address is 242 Roydvale Avenue, Burnside, Christchurch, 8053, New Zealand and contact phone number is 03 358-5565.

You are: a Visitor to our website / Our Customer.  

Users Outside New Zealand

We operate our website from New Zealand.  The information on our website is intended for users based in New Zealand and may not be appropriate or available for use in other Countries.  

You must ensure that your access to this website is not illegal or prohibited by laws that apply to you. You must take your own precautions to ensure that the process that you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference that may damage your computer system. Terra Viva does not accept responsibility or liability for any interference or damage to your computer system that arises in connection with your use of this website or any linked website.

All information provided by this website is intended to be general in nature, and you should not rely on it in connection with the making of any decision. While we have no reason to believe that any information contained on this website is inaccurate, incomplete or misleading, we do not warrant the accuracy, adequacy or completeness of such information. Terra Viva does not accept any responsibility or liability for any loss or damage suffered as a result of reliance by you upon the accuracy, completeness or currency of information contained on this website.

Intellectual Property

The design and content contained within our website is intellectual property either owned or licensed to Terra Viva.

You may not copy, modify, publish, or use our name, logos or trademarks or any other content contained on this website without our prior written permission.

You may access and/or print material from this website provided it is used for your personal use. 

 Unless expressly stated otherwise, you may not access or print material from this website for any commercial purpose. In any event, printing of some materials may be expressly prohibited.

Any authorised reproduction of materials or information published on or provided through this website must be accompanied by an acknowledgement and assertion of Terra Viva’s copyright and other intellectual property rights in the relevant materials or information.

Linked websites

This website contains links to external websites

Terra Viva will not be responsible or liable for the content (including any liability arising out of any claim that the content of the linked website infringes the intellectual property rights of any third party) or privacy practices associated with any linked websites.

Website privacy policy

All information collected through or in connection with this website is controlled, stored and held by Terra Viva or its web service provider(s) in accordance with the Privacy Act 1993.

We may collect contact information about visitors to this website.

This information may be used to:

1. respond to queries or requests or process orders or applications submitted by you.
2. profile the type of people accessing this website.

If you do not wish to have your personal information used in this manner or for any other specific purpose, please email admin@terraviva.nz to advise us of this.

We may utilise ‘cookies' that enable us to monitor traffic patterns and to serve you more efficiently if you revisit this website. A cookie does not identify you personally, but rather it identifies your computer. The type of information collected by way of a cookie includes your IP address, the date and time this website was accessed and what parts of this website were viewed and delivered. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance.

We are not responsible for the privacy policy or practices of other websites, even if you have accessed those websites using links from this website or you linked to this website from another website. We recommend you check the privacy policy of each website you visit.

We will not sell or otherwise provide your personal information to a third party or make any other use of your personal information for any purpose that is not incidental to your use of this website.

If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request, but we may still disclose that information if:

1. we subsequently notify you of the intended use or disclosure and you do not object to that use of disclosure
2. we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions
3. we are required by law to disclose that information.

We will preserve the content of any email you send us if we believe we have the legal requirement to do so. We may monitor your email content for troubleshooting or maintenance purposes, or if any form of email abuse is suspected.

Personal information that we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. 

You are entitled to have access to any personal information relating to you that you have previously supplied to us over this website. You are entitled to edit or delete such information unless we are required by law to retain it.

If you wish to make an enquiry regarding any personal information relating to you that may be in our possession, contact admin@terraviva.nz.