When Peter and Juliet opened Terra Viva Home & Garden/Café they did so with some strong principles on which they wanted to base both their overall vision and their day-to-day operations.  The phrase ‘family business’ extends out into the community of staff, customers, and suppliers.

A happy and valued staff base permeates through to a happy and valued customer base, not the other way round.

While we cannot satisfy all staff aspirations at Terra Viva, we try to foster an atmosphere where hard work is combined with respect and support between management and staff, and between staff members.                                                                   

We always aim for the highest standards but we make sure we don’t take ourselves too seriously and believe that as far as possible the workplace should be a fun place to spend the working day.                                                       

In turn this creates a positive atmosphere in which customers feel welcomed, comfortable, and respected.

As a retail business we are dependent on our suppliers which makes our relationships with them a vital component of success.  All company reps are treated with respect and financial honesty is integral when it comes to oversupply/undersupply and payments.

We believe that the relationship between customers and the Terra Viva team is vital to our continued existence and that fostering those relationships has a value that goes well beyond money changing hands; the lives of both parties should be all the better for the interaction.

In an era where the definition of ‘success’ has been narrowed right down, we aim to operate Terra Viva ‘successfully’ on a somewhat wider definition and where our fundamental values are not negotiable.